vIQing

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vIQing is Retail IQ’s solution for a seamless integration between Retail Pro and Payment Processing Platforms.  vIQing is available in New Zealand, Australia and Canada, Singapore, and Europe, with upcoming support for Mexico.

In New Zealand, Australia, Canada, Mexico, the United Kingdom, and the European Union,  vIQing interfaces Retail Pro  8, Retail Pro 9, and Retail Pro Prism to Windcave.  In Canada, vIQing interfaces Retail Pro 9 to Tender Retail, providing a connection to Global Payments, Chase Paymentech, and Moneris.  Additionally, vIQing supports direct links to Moneris and Global Payments.

vIQing provides a seamless link between all versions of Retail Pro and the EFT software that is used to process card payments.  When selecting either the debit card or credit card tender types in Retail Pro, vIQing intercepts the communications between Retail Pro and the pinpad and initiates processing of the transaction with the retailer’s EFT software, passing messages to the software including card type, and the amount.  vIQing then intercepts the messages coming back from the EFT software (e.g. accepted, declined etc.) and subsequently passes the information back to Retail Pro so the transaction can be completed.  As vIQing does not, in any way, process card information  as part of the message exchange between Retail Pro and the pinpad or acquirer, vIQing falls out of scope of PCI/PA-DSS certification.

Features

  • Supports Credit and Debit Card transactions
  • Rapid Response Times (typically within 2 seconds).
  • Works with Retail Pro 8, Retail Pro 9 and Retail Pro Prism.
  • Does not require PCI/PA-DSS certification as no card information is processed.

Benefits

  • Seamless integration to all versions of Retail Pro – eliminates keying errors and enhances customer experience at the point of sale by speeding up the payment process.
  • Consistent interface for credit card tenders in Retail Pro in multiple countries, simplifying deployments, training, and support.
  • Upwards compatible – runs with Retail Pro 8, Retail Pro 9 and Retail Pro Prism so retailers in a mixed 8/9 /Prism environment can use a familiar interface and those upgrading from 8 to 9 to Prism will continue to see the same interface.
  • Faster z-out reporting in Retail Pro as all credit cards and amounts are correctly identified.

vIQing is licensed per seat.  Each device running vIQing will require a separate license.